Comments on: Safaricon II http://www.thinkersroom.com/blog/2007/06/safaricon-ii/ Unique - just like everyone else. Manufactured and bottled in Kenya Wed, 08 Feb 2012 10:15:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: sendairtime http://www.thinkersroom.com/blog/2007/06/safaricon-ii/comment-page-1/#comment-43567 sendairtime Wed, 11 Jul 2007 10:18:18 +0000 http://www.thinkersroom.com/blog/2007/06/safaricon-ii/#comment-43567 Yup, Safaricom has many issues. We all hope it improves with time. An interesting website for you folks who want to send SMS and Airtime over the web: check out http://kenya.sendairtime.com Yup, Safaricom has many issues. We all hope it improves with time.

An interesting website for you folks who want to send SMS and Airtime over the web: check out http://kenya.sendairtime.com

]]> By: Klara http://www.thinkersroom.com/blog/2007/06/safaricon-ii/comment-page-1/#comment-41533 Klara Fri, 29 Jun 2007 10:47:50 +0000 http://www.thinkersroom.com/blog/2007/06/safaricon-ii/#comment-41533 Sure Safaricom is letting us down!! And there Customer Care dept is even worse.. Sure Safaricom is letting us down!! And there Customer Care dept is even worse..

]]> By: Assorted pack… « Me, Life & Everything http://www.thinkersroom.com/blog/2007/06/safaricon-ii/comment-page-1/#comment-41332 Assorted pack… « Me, Life & Everything Thu, 28 Jun 2007 11:39:09 +0000 http://www.thinkersroom.com/blog/2007/06/safaricon-ii/#comment-41332 [...] Then M proceeds to rant about Safaricom **i have such beef with them about GPRS that it is not funny, but that is not the focus today**, i hear someone ask, what is the relationship? Let me explain. In simple terms this is a poorly run company which somehow makes 17 billion shillings bob, as someone put it, more money than a publicly listed company in the United States. isn’t that a sign of a booming economy, tell me, when you have one hundred bob shillings in your pocket, the last one for a while what do you purchase? I would bet that one of the items you shall purchase is fifty bob airtime! They know they have us by the gonads. We are addicted to the mobile phone. M, i shall soon be joining you at the queues at Safaricom house trying to establish if i even have a postpaid [dis]Advantage account with them. [...] [...] Then M proceeds to rant about Safaricom **i have such beef with them about GPRS that it is not funny, but that is not the focus today**, i hear someone ask, what is the relationship? Let me explain. In simple terms this is a poorly run company which somehow makes 17 billion shillings bob, as someone put it, more money than a publicly listed company in the United States. isn’t that a sign of a booming economy, tell me, when you have one hundred bob shillings in your pocket, the last one for a while what do you purchase? I would bet that one of the items you shall purchase is fifty bob airtime! They know they have us by the gonads. We are addicted to the mobile phone. M, i shall soon be joining you at the queues at Safaricom house trying to establish if i even have a postpaid [dis]Advantage account with them. [...]

]]> By: Leo Faya http://www.thinkersroom.com/blog/2007/06/safaricon-ii/comment-page-1/#comment-40952 Leo Faya Tue, 26 Jun 2007 18:44:23 +0000 http://www.thinkersroom.com/blog/2007/06/safaricon-ii/#comment-40952 I've seen so many great companies tumble and fall because of how they are managed. I don't see how MJ still gets commended as an inspiring CEO... granted that the change brought through Mobile communications was overwhelmingly great, I think all this is because we have limited options so we tend to take whatever crap we get... Tanzania - Vodacom has been losing subscribers to Celtel and TIGO & Zantel (regardless of how crappy TIGO service is, their customer service is better than the actually network service).. Anyway my whole family and clan moved to Celtel within a month, better tarrifs, clear network and at least Text messages are delivered from any network in the US. I think companies in Kenya have a customer service crisis, often I used to think its the people who dont have the CS etiquette but I now realise that its the corporate companies that dont know how to implement CS protocols. Because the people of Kenya know what kind of Customer Service to expect so it goes without saying that a CS service rep would give off better service. Anyway maybe its time to start hiring guys from College, Uni (part time jobs) and even Summer Jobs.... ama if we cant handle it lets outsource to India.. he he he he I’ve seen so many great companies tumble and fall because of how they are managed. I don’t see how MJ still gets commended as an inspiring CEO… granted that the change brought through Mobile communications was overwhelmingly great, I think all this is because we have limited options so we tend to take whatever crap we get…

Tanzania – Vodacom has been losing subscribers to Celtel and TIGO & Zantel (regardless of how crappy TIGO service is, their customer service is better than the actually network service).. Anyway my whole family and clan moved to Celtel within a month, better tarrifs, clear network and at least Text messages are delivered from any network in the US.

I think companies in Kenya have a customer service crisis, often I used to think its the people who dont have the CS etiquette but I now realise that its the corporate companies that dont know how to implement CS protocols. Because the people of Kenya know what kind of Customer Service to expect so it goes without saying that a CS service rep would give off better service.

Anyway maybe its time to start hiring guys from College, Uni (part time jobs) and even Summer Jobs…. ama if we cant handle it lets outsource to India.. he he he he

]]> By: E-Nyce http://www.thinkersroom.com/blog/2007/06/safaricon-ii/comment-page-1/#comment-40524 E-Nyce Sun, 24 Jun 2007 20:06:36 +0000 http://www.thinkersroom.com/blog/2007/06/safaricon-ii/#comment-40524 What? Is anyone really surprised by Sujuicom's crap-tacular service? What? Is anyone really surprised by Sujuicom’s crap-tacular service?

]]> By: hash http://www.thinkersroom.com/blog/2007/06/safaricon-ii/comment-page-1/#comment-40474 hash Sun, 24 Jun 2007 12:23:47 +0000 http://www.thinkersroom.com/blog/2007/06/safaricon-ii/#comment-40474 "Safaricom’s billing system relies on the position of the sun vis a vis the earth and Mars, the humidity in Papua New Guinea and the texture of chicken feathers." Crap, I'm still laughing at that one... ! “Safaricom’s billing system relies on the position of the sun vis a vis the earth and Mars, the humidity in Papua New Guinea and the texture of chicken feathers.”

Crap, I’m still laughing at that one… !

]]> By: gracelet http://www.thinkersroom.com/blog/2007/06/safaricon-ii/comment-page-1/#comment-40297 gracelet Sat, 23 Jun 2007 15:22:47 +0000 http://www.thinkersroom.com/blog/2007/06/safaricon-ii/#comment-40297 And of course I had to go prove my (lack of )literacy!! My last post would have been this if I had bothered to read it BEFORE I posted !! When it comes to computer and internet literacy I have always maintained that I am a proud PRIMARY SCHOOL GRADUATE . However, after having scratched my head for two days now trying to understand most of your post and the responses here, I now have to confess that I am actually a nursery school dropout! And of course I had to go prove my (lack of )literacy!! My last post would have been this if I had bothered to read it BEFORE I posted !!

When it comes to computer and internet literacy I have always maintained that I am a proud PRIMARY SCHOOL GRADUATE . However, after having scratched my head for two days now trying to understand most of your post and the responses here, I now have to confess that I am actually a nursery school dropout!

]]> By: gracelet http://www.thinkersroom.com/blog/2007/06/safaricon-ii/comment-page-1/#comment-40296 gracelet Sat, 23 Jun 2007 15:19:27 +0000 http://www.thinkersroom.com/blog/2007/06/safaricon-ii/#comment-40296 And just in case you wondered WTF when reading my last post, this is what i meant to post When it comes to computer and internet literacy I have always maintained that I am a proud PRIMARY SCHOOL GRADUATE . However, after having scratched my head for two days now trying to understand most of your post and the responses here, I now have to confess that I am actually a nursery school dropout! And just in case you wondered WTF when reading my last post, this is what i meant to post

When it comes to computer and internet literacy I have always maintained that I am a proud PRIMARY SCHOOL GRADUATE . However, after having scratched my head for two days now trying to understand most of your post and the responses here, I now have to confess that I am actually a nursery school dropout!

]]> By: gracelet http://www.thinkersroom.com/blog/2007/06/safaricon-ii/comment-page-1/#comment-40294 gracelet Sat, 23 Jun 2007 15:12:59 +0000 http://www.thinkersroom.com/blog/2007/06/safaricon-ii/#comment-40294 When it comes to computer and internet literacy I have always maintained that I am a proud nursery school dropout. However, after having scratched my head for two days now trying to understand most of your post and the responses here, I now have to confess that I am actually a nursery school dropout! When it comes to computer and internet literacy I have always maintained that I am a proud nursery school dropout. However, after having scratched my head for two days now trying to understand most of your post and the responses here, I now have to confess that I am actually a nursery school dropout!

]]> By: Safaricom you suck! « Wathii FM http://www.thinkersroom.com/blog/2007/06/safaricon-ii/comment-page-1/#comment-40261 Safaricom you suck! « Wathii FM Sat, 23 Jun 2007 11:28:39 +0000 http://www.thinkersroom.com/blog/2007/06/safaricon-ii/#comment-40261 [...] 23 Jun 2007 Safaricom you suck! Posted by wathiifm under Ya Nyumbani , Reality Check  I happened to go through my detailedbilling online and i was shocked to see that Safaricom had happily said that i had made 63 free calls.From where?I’ve never redeemed any of those Bonga points of theirs and even after raising the issue with their customer care department four days ago they are still yet to tell me what went wrong.I wonder why they’ve such a bull shit infrastructure in place.As M has put here this company deserves the foko jembe of the week award(Archer let me use your line for this post). This is a screen shot of how my bill looks like. [...] [...] 23 Jun 2007 Safaricom you suck! Posted by wathiifm under Ya Nyumbani , Reality Check  I happened to go through my detailedbilling online and i was shocked to see that Safaricom had happily said that i had made 63 free calls.From where?I’ve never redeemed any of those Bonga points of theirs and even after raising the issue with their customer care department four days ago they are still yet to tell me what went wrong.I wonder why they’ve such a bull shit infrastructure in place.As M has put here this company deserves the foko jembe of the week award(Archer let me use your line for this post). This is a screen shot of how my bill looks like. [...]

]]>