Marketing Type

Posted July 27th, 2009 in Reflections by M

The level of canned phrases doing the rounds in newspapers, radio, TV and magazines is rapidly assuming dimensions of a natural disaster. It is very difficult nowadays to ingest news in any of the various alternatives (let us limit to reading, watching and listening) without being left with a feeling of slight bewilderment, leaving you looking like Musikari Kombo after Moses Wetangula passes by with a manilla folder with the Ford Kenya Logo.

We can lay the cause of this state of affairs straight at the feet of marketing types and the press, who ply us day in day out with the same cliches.

It was the dawning of a new day, heralding one small step for man and one giant step for mankind. Cognizant of the looming economic crisis, an individual we shall call Bill who wishes to remain anonymous on the grounds that he is not authorized to comment, rose from his bed like a phoenix from the ashes.

Levering the cutting edge technology of opposable thumbs and knees, Bill climbed down from his bed, engaging first gear in the first phase of the operation to secure breakfast. Partners and stakeholders in the enterprise, fully invested, included his dog Woofy and his cat Tom, who were the latest initiatives in the cutting edge of modern pet-titude, watched him rise through the banisters.

Rather than eat out, Bill elected to quickly have a have a local tribunal, at the conclusion of which swine was drawn, quartered and fried over a greasy fire with Milk 2.0 and Next Generation Bread.

I’m just saying, personally I would rather

Bill woke up and headed upstairs to the kitchen, where he had bacon, milk & bread

But that’s just me.

Just last week some bright eyed, enthusiastic marketing types infested my presence visited me. Gushing with enthusiasm and verve they laid a tapestry of powerpoint slides with more bullets than a meeting of APs and regular policemen before my jaundiced eye.

Powerpoint presentations, as I regularly tell my peers, are not always a source of subliminal clues for slumber. With a sporting attitude, a visiting bore presenter can be turned into a rich opportunity to make some extra money. There are several games that you can play, but I won’t betray all my secrets here. I will however let you know one of my favourite.

You will require at least two accomplices and a bit of cash to wager. The aim of the game is to get the Piriton presenter to say a word completely unrelated to the subject matter. The first person to get the sandman presenter to say the word pockets the cash. So in a presentation about Internet security the word could be something like fairy. Or smurf. Or if the presentation is about finance, a good word is rump. The easiest technique is to ask questions guiding the poor fool towards doom. I remember hearing once of an instance where the daring word chosen was buttock. Regrettably I was not present to participate but the third hand accounts of the event that trickled out indicate extremely bewildered presenters wondering at the enthusiasm, though somewhat misguided, of the participants.

Also last week one of those consultant types, nattily dressed in a pin striped suit and Frank Sinatra’s shoes confidently opened his pitch with how he was going to turn around our operations by 360 degrees. I did my best to resist the temptation but alas I failed. It was as our consultant, as per my request, drew a circle on the white board and marked out in 15 degree increments the points of the circle, that I began to suspect he would not consider me among his inner circle of friends.

PIC OF THE DAY

 thehell

Jameni! What did that robot do to Lois Lane?

Imitation Is The Sincerest Form Of Flattery

Posted July 20th, 2009 in Hubbub by M

Running through my list of RSS subscriptions this fine morning I came across this gem that precipitated me on the forked path leading to laughter and tears:

Several computers containing the results of the referendum Zelaya wanted to conduct are seized at the Presidential Palace

That’s right. Results of the referendum the president wanted to conduct; i.e. said referendum had not been conducted yet and yet there were results. Does that remind you of an occasion when Government helpfully voted for its citizens in a past election with impressive turnouts of up to 120% of the voting republic?

Methinks government at times takes its dedication to helping the public to its illogical extreme. Voting for the public, by and large, is a no-no!

Safaricom & The Despised Postpaid Customer

Posted July 15th, 2009 in Hubbub by M

I am a Safaricom customer, and to be precise, a Safaricom postpaid customer. I have two lines, my main phone line and a data line for surfing. Every month I pay about 9,000 bob between the two lines to Michael Joseph and his merry men. Why am I on Safaricom? A number of reasons, the top two being the company I work for is a Safaricom partner and it won’t do to call a Safaricom partner on a Zain/Yu/Orange line, and the other reason is that changing my number will give me more grief than I care to imagine.

The mechanics are simple. As a postpaid customer I have signed a contract (two actually, one per line) binding me and my soul to Michael Joseph for the next calendar year.

What I failed to realize is that there is an official motto within Safaricom that states the following:

Postpaid customers are irritants. They are the stuff you find between your toes after a hard day of ploughing and tilling the fields

Why? Because being a postpaid customer is an endless series of grief.

  1. You get two or three threatening SMS messages a month to settle your bill, whether or not you have paid
  2. You get your bills, generally two or three months late, with an absurd disclaimer “ignore this bill if you have already paid”
  3. You need to write a letter to do pretty much anything. I left a customer care lady talking to herself when she informed me that I needed to write a letter to them to sign up for M-Pesa. Well, you can S-Mother your L-Etters and S-Hove them S-Omewhere the S-Un don’t S-hine
  4. Absolutely raw deals in all the promotions that Safaricom offers

That last one is what I find HUGELY irritating. Why should postpaid customers be short changed? Isn’t our money legal tender? Look at the Jibambie promotion. The rate postpaid customers got was a shilling higher than that of pre-paid customers. Absolute bullshit. And in several capmaigns,postpaid customers are not eligible.

Here is the latest promotion I received in my email

Good morning,

Safaricom is pleased to announce the Niko na Safaricom “Get 50% extra airtime Top up Promotion” where subscribers will get 50% extra FREE airtime on all top-ups of Ksh 50 to Ksh 1000 e.g. Top-up Bamba 50 get 75/- airtime, Bamba 100 get 150…… 1000 get 1500/-

Promotion Mechanics: 

  • ALL top-ups during the promotion period, from Ksh 50 to Ksh 1000 using scratch-cards, electronic vouchers (EAD), ATM qualify for the discount.
  • You must top-up with Ksh 50 or more in one-go to qualify e.g. 3 Bamba 20 top-ups will not qualify
  • Promotion runs from 0600hrs to 2359hrs on Wednesday 15th July 2009.

Note:

  • MPESA top-ups and Sambaza DO NOT qualify
  • Offer available on all PrePay tariffs i.e. Ongea, Safari, Super Taifa and Staff Tariffs only
  • The extra airtime will carry the same validity as the normal airtime
  • The credit can be used to make both off-net and on-net calls/SMS and browse the Internet.

Subscribers can top-up as many times during the promotion. Each top-up of Ksh 50 or more will receive the bonus airtime.

Kind regards

*******

Well the hell with you and the Horse you rode in on.

I am dying to know the good reason that I am sure exists why I am not eligible to participate in this offer. Clearly postpaid customers hawakao na Safaricom. Are we on Zain and yet don’t know about it?

I wrote back immediately demanding to know the basis behind this absurd discrimination. Knowing their ostrich strategy when dealing with customers, I’ll be surprised if I got a response.

Complacent indeed is the company that keeps giving its customers the middle finger.

Only In Kenya

Posted July 6th, 2009 in News by M

Much ado has been made about the Track-It fiasco. Bet you thought CarTrack was a sure thing, didn’t you?

With their usual keen spirit of entrepreneurship, Kenyans have not been idle. allow me to introduce, ladies and gentlemen, the latest technology in the vehicle tracking market – Anti CarTrack.

jammers

I am wasting no time and setting up a lab that will sell CarTrack For CarTrack ™ and AntiCarTrack for CarTrack ™