Comments on: Safaricom & The Despised Postpaid Customer http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/ Unique - just like everyone else. Manufactured and bottled in Kenya Wed, 08 Feb 2012 10:15:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: rex http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/comment-page-1/#comment-137763 rex Thu, 02 Jun 2011 08:44:27 +0000 http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/#comment-137763 am a post paid user and am also disappointed at the ignorance safcom has towards all post paid users. I had my line barred for outgoing calls because I was not well informed of the procedure and delayed to make the payment. Its very heartbreaking knowing you have many minutes of talk time (balance) but cant make calls. the worst thing is their ignorance when I called to seek their assistance. am contemplating going back to prepaid or better still moving to a different network but it seems am stuck with them for the next one month. am a post paid user and am also disappointed at the ignorance safcom has towards all post paid users. I had my line barred for outgoing calls because I was not well informed of the procedure and delayed to make the payment. Its very heartbreaking knowing you have many minutes of talk time (balance) but cant make calls. the worst thing is their ignorance when I called to seek their assistance. am contemplating going back to prepaid or better still moving to a different network but it seems am stuck with them for the next one month.

]]> By: theeny http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/comment-page-1/#comment-137141 theeny Mon, 13 Sep 2010 10:43:53 +0000 http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/#comment-137141 I am a safaricom customer for last 2 years. I am very satisfied with their services and offers. We have 3 users of safaricom in our family only. I am a safaricom customer for last 2 years. I am very satisfied with their services and offers. We have 3 users of safaricom in our family only.

]]> By: Alan http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/comment-page-1/#comment-136969 Alan Sun, 25 Jul 2010 21:13:55 +0000 http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/#comment-136969 Corporations don't owe anything to their customers... their legal responsibility is to make money for their share holders. Sorry! Safaricom are bastards... Corporations don’t owe anything to their customers… their legal responsibility is to make money for their share holders. Sorry!

Safaricom are bastards…

]]> By: tony http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/comment-page-1/#comment-136965 tony Thu, 22 Jul 2010 07:31:01 +0000 http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/#comment-136965 What about the biggest lie of all - the Corporate Social Responsibility? With all the money being generated through saving the Mau and keep your environment clean..and in the same voice you introduce Bamba 5 and `Bamba 10..what BULL.... Has Safcom ever tried to go out and pick all the used 'useless low denomination' scratch cards discarded everyday - everywhere? Green is for the Environment, Green is for Envy - but safaricom green is for GRIEF. What about the biggest lie of all – the Corporate Social Responsibility? With all the money being generated through saving the Mau and keep your environment clean..and in the same voice you introduce Bamba 5 and `Bamba 10..what BULL…. Has Safcom ever tried to go out and pick all the used ‘useless low denomination’ scratch cards discarded everyday – everywhere? Green is for the Environment, Green is for Envy – but safaricom green is for GRIEF.

]]> By: judith http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/comment-page-1/#comment-136956 judith Mon, 05 Jul 2010 09:36:50 +0000 http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/#comment-136956 i have a postpaid line for the broadband modem, which i buy a 1GB data bundle monthly, but whether the data bundle balance is fully utilized or not, am forced to recharged the account with atleast 1GB monthly to continue enjoying your services. now i have concluded that the postpaid service is not being convinient to me, can i change back to the prepaid service, and be refunded back the data bundle balance accrued on the postpaid line? i have a postpaid line for the broadband modem, which i buy a 1GB data bundle monthly, but whether the data bundle balance is fully utilized or not, am forced to recharged the account with atleast 1GB monthly to continue enjoying your services. now i have concluded that the postpaid service is not being convinient to me, can i change back to the prepaid service, and be refunded back the data bundle balance accrued on the postpaid line?

]]> By: alex http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/comment-page-1/#comment-136513 alex Thu, 13 Aug 2009 07:29:11 +0000 http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/#comment-136513 i totally agree, as a post paid customer i also made a customer care call to rant over being excluded in the givings. i think cck should step out of their celebrations and put a lid on the past and force these mobile companies to allow mobile number migration across networks. i mean its not a tech issue its just damn policy! i totally agree, as a post paid customer i also made a customer care call to rant over being excluded in the givings.
i think cck should step out of their celebrations and put a lid on the past and force these mobile companies to allow mobile number migration across networks. i mean its not a tech issue its just damn policy!

]]> By: Unyc http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/comment-page-1/#comment-136369 Unyc Wed, 22 Jul 2009 14:07:06 +0000 http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/#comment-136369 Well said. Hope they get to read this. I have beef with them over bonga points. They do steal bonga points and do not award as stipulated in their terms and conditions. Well said. Hope they get to read this.

I have beef with them over bonga points. They do steal bonga points and do not award as stipulated in their terms and conditions.

]]> By: donworry http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/comment-page-1/#comment-136350 donworry Mon, 20 Jul 2009 14:10:17 +0000 http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/#comment-136350 Any company with a lion's share of the market will do things that only it could get away with and as Chrenyan points out it makes little commercial sense for them to pamper their captive audiences. Their plan is to increase market share. Our "peculiar" love for Safaricom has made them peculiarly powerful. ....How did we get by in the last century?.... Any company with a lion’s share of the market will do things that only it could get away with and as Chrenyan points out it makes little commercial sense for them to pamper their captive audiences. Their plan is to increase market share.

Our “peculiar” love for Safaricom has made them peculiarly powerful.

….How did we get by in the last century?….

]]> By: Loco http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/comment-page-1/#comment-136347 Loco Sat, 18 Jul 2009 14:12:37 +0000 http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/#comment-136347 Our Kid you are a nutter, hehe!! But honestly, safcon postpaid subscribers are truly shafted!! Is it any better for postpaid on the other networks? Our Kid you are a nutter, hehe!! But honestly, safcon postpaid subscribers are truly shafted!! Is it any better for postpaid on the other networks?

]]> By: mboiz http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/comment-page-1/#comment-136344 mboiz Fri, 17 Jul 2009 16:56:59 +0000 http://www.thinkersroom.com/blog/2009/07/safaricom-the-despised-postpaid-customer-3/#comment-136344 am lol at our kid. Safaricon should not prejudice, whether you are post or pre paid as both groups contribute to their profits. am lol at our kid. Safaricon should not prejudice, whether you are post or pre paid as both groups contribute to their profits.

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